Green Climate Fund Delivers Correspondence Management Training with UNICC Learning Team Guidance

UNICC has built a customised, self-paced course to train Green Climate Fund (GCF) personnel in the management of official and executive correspondence in Microsoft Dynamics 365.

GCF uses the Microsoft Dynamics Executive Correspondence Management system for official and executive correspondence, including postal letters and electronic mail, tracked upon receipt and replied to in a timely manner. Users of this effective and complex system require training to best realise its benefits.

The goal of the course developed by UNICC is to provide a clear understanding of system roles, responsibilities and processes for all stakeholders, including personnel at the Office of the Executive Director, Division staff, Team Assistants and Focal Points.

We are truly grateful for the UNICC team’s tremendous energy and appreciate the relationship we have established during the project, with easy, reliable and practical communications. We are impressed by the course and are excited to start testing the training!

Kate Myounghee Kim, Business and Solution Analyst, Green Climate Fund

Photo: UNICC

For targeted and efficient instructional design, the UNICC Learning Services team worked closely with a GCF subject matter expert familiar with the Dynamics CRM Correspondence Management system, its policies and procedures, to identify user needs and shape the training accordingly.

The course contains seven modules that amount to an estimated duration of 150 minutes. There is a total of 132 interactive screens for users to learn about the different subjects, including an introduction to the course, a system and process overview and a ‘how-to’ guide for all processes. The content is based on Green Climate Fund’s administrative information knowledge base.

The UNICC team, including training coordinator Katia Distante, graphic designer Lorena Henriquez and instructional designer Adrian Pugh, delivered interactive assessments of various questioning types for users to answer at the end of each module, as well as a final assessment of 25 questions based on the contents of each module. To confirm the knowledge transfer, learners receive feedback after tests and can retake unsuccessful questions. At the end of the training, students can download a Certificate of Completion.

The training has been developed using Articulate Storyline 360, compliant with the Shareable Content Object Reference Model (SCORM) and was executed following Success Approximation Model (SAM) principles.

Photo: UNICC

Microsoft Dynamics 365, as a shared services offering from UNICC, offers the UN family a 360-degree view of contact management across an organization. For more information on Microsoft Dynamics 365 or Learning Services, please reach out to

ICC’s CTO Shashank Rai Speaks at UNITAR Webinar on Coding for Social Capital

The United Nations Institute for Training and Research (UNITAR) and the First Code Academy hosted on 16 July a virtual roundtable on building a better future for the world’s youth through coding. ICC’s Chief Technology Officer Shashank Rai was invited to speak as an expert panelist on the topic of software coding and digital public goods.

After an introduction by Alexander Taylor, Youth Ambassador to the Global Challenges Forum Foundation, and an opening statement by Moses Satralkar, Associate Director for Program Development at the Global Challenges Forum Foundation, five young panelists presented their projects, where through programming and technology they solve societal challenges.

The foundation of coding for social capital is open collaboration. We can all contribute by participating in open source projects that contribute to our communities and the well-being of humanity.

Shashank Rai, Chief Technology Officer, ICC

Shashank focused his contribution on digital public goods, technology and freely and openly available content. He noted that open collaboration, including open content, open-source software and open standardization, is the bridge that stands between coding and social capital.


Madhavi Shankar, Forbes Asia 30 under 30 and co-founder and CEO of SpaceBasic shared here experience in building solutions for her community through coding. Photo: UNITAR


The UN Secretary-General’s High-level Panel on Digital Cooperation, in its report published on 10 June 2019, recommends “that a broad, multi-stakeholder alliance, involving the UN, create a platform for sharing digital public goods, engaging talent and pooling data sets, in a manner that respects privacy, in areas related to attaining the SDGs.” Digital public goods are defined as open-source software, open data, open AI models, open standards and open content that adhere to privacy and other applicable best practices, do no harm and are of high relevance for attainment of the UN’s 2030 Sustainable Development Goals (SDGs).

Shashank encouraged the panelists and everyone in the audience to ‘stand on the shoulders of giants’ and start or join an open-source project that contributes to the well-being of others, focusing on human-centered design and capitalizing on social connections to create digital public goods.

The biggest challenge for open source content is that it is written from techies for the techies, and not focused on the social sector. At ICC, for example, we have to write software for use in harsh conditions around the globe, areas with low bandwidth or little Internet connectivity.

Shashank Rai, Chief Technology Officer, ICC

The webinar is part of a series of intergenerational conversations to empower society and to resolve global challenges. ICC’s Director Sameer Chauhan participated in the COVID-19 and Global Youth Leadership roundable, part of the same series, on 14 May.

View the complete recording of the Coding for Social Capital webinar.


UNICC Develops Jambo, an Inter-Agency Phone Book App for the UN

Find, connect and say ‘Jambo!’ (‘Hello’ in Swahili) on your smart phone to United Nations colleagues from other organizations. Collaboration and communications between different UN Agencies are crucial to address global challenges and achieve the 2030 Agenda. Most UN Agencies have robust communications within their organizations, but until now a combined global directory has had limited contacts.

To facilitate cooperation, especially given the outbreak of COVID-19 with millions of people working remotely from their homes, the UN Digital Solutions Centre (UN DSC) has developed a phone book app enabling colleagues from across UN agencies to find and contact each other.

The Jambo app, funded by the UN DSC and developed by the International Computing Centre (ICC) in less than a month, currently contains contact information for staff at five member organizations – the UN Refugee Agency (UNHCR), the World Food Programme (WFP), the UN Development Programme (UNDP), UN Women and UNICC. The UN DSC is offering all other UN entities to join for free (additional features such as chat may be introduced as paid services in the future).

The app works like a digital telephone directory. Using their provided organizational credentials to log in, UN personnel can search for colleagues by name and find information such as email address, phone number, UN Agency and other standard Active Directory data. Jambo users can call or send messages and add notes about contacts through the device’s native phone and email functionalities.

Additional features, such as alternate languages and a fully-encrypted chat, will soon be added to the application, with all systems hosted under UN Immunities and Privileges.

The UN DSC encourages all UN entities to say hello and join Jambo for a UN-wide contact information database, strengthening inter-agency collaboration and enabling each to better serve the global challenges related to their mandates.